ETA Global Inc. - Quality!

ETA Global, Inc. is a leading supplier of a complete line of precision mechanical fasteners, electronic components and assembly hardware. We are a preferred global supplier to the aerospace industry, including major OEMs and service providers.

Since its establishment, ETA Global, Inc. has been privately owned and operated. A philosophy of World Class Quality is embraced by our owners and managers, and regularly reinforced with our staff. This philosophy and the dedication of our employees drives us to provide unsurpassed product quality and support to our valued customers.

MISSION STATEMENT
At ETA Global, Inc it is our mission and policy to support our customers’ success by consistently providing conformant product in a timely manner that meets or exceeds their expectations. It is our intent to continually enhance every aspect of our organization through measuring and monitoring critical process functions, employee involvement, teamwork and a dynamic exchange of ideas. We are committed to creating an environment that encourages personal growth and development, pride in one’s work and pride in the organization as a whole. We will endeavor to build long-term partnerships with our suppliers and our customers. We will strive to generate a level of profit that insures our continued ability to finance healthy growth for the organization and it’s employees. If our daily decisions are measured against these ideals, quality of the organization and the individuals involved will continually improve.

The specific objectives of our company are:

To provide inspired customer service through:

Providing conformant product
Meeting contract requirements
Delivering products in a timely manner

To faithfully develop our employees’ potential by:

Recognizing the importance of each individual in the success of the company
To utilize each employee in the area which is best served by his or her aptitudes
Advancing employees known for their character, commitment and confidence

To develop long-term relationships with our suppliers and customers by:

Conducting regular analysis of performance data
Correcting unacceptable or low standards of performance
Communicating at all levels

The officers of the company formulated this policy to clearly state the mission of ETA Global. The steering body of the company manages the quality system, including the quality policy and objectives. This policy is a required portion of our training program and is posted throughout the company in conspicuous locations.
19 April 2002	Roland Haley General Manager

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